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Inspection Summary


Overall summary & rating

Good

Updated 11 November 2017

Dimensions Newton House (formerly Tanners Walk) is a service providing respite care for people with learning disabilities and/or physical disabilities. It is registered to accommodate up to five people who require personal care. There were 22 people currently using the service, although a maximum of five people stayed at the home at any one time. At the time of the inspection, three people were staying there. The service is located in a residential area on the edge of Bath.

At the last inspection, the service was rated Good. At this inspection we found the service remained Good.

Why the service is rated Good.

The home continued to ensure people were safe. There were enough suitable staff to meet people’s needs. Risk assessments were carried out to enable people to retain their independence and receive care with minimum risk to themselves or others. People received their medicines safely and, where possible, were supported to administer their own medicines. People were protected from abuse because staff understood how to keep them safe, including more senior staff understanding the processes they should follow if an allegation of abuse was made. All staff informed us concerns would be followed up if they were raised.

People continued to receive effective care. People who lacked capacity had decisions made in line with current legislation. Staff received training to ensure they had the skills and knowledge required to effectively support people. People told us, and we saw, their healthcare needs were met. People were supported to eat and drink according to their likes and dislikes. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

The home continued to provide a caring service to people. People and their relatives told us, and we observed that staff were kind and patient. People’s privacy and dignity was respected by staff and their cultural or religious needs were valued. People were involved in decisions about the care and support they received. People’s choices were always respected and staff encouraged choice for those who struggled to communicate with them.

The home remained responsive to people’s individual needs. Care and support was personalised to each person which ensured they were able to make choices about their day to day lives. People were supported to follow their own activity programmes. These considered people’s hobbies and interests and reflected people’s preferences. People knew how to complain and there were a range of opportunities for them to raise concerns with the registered manager and designated staff.

The home continued to be well led. People and staff spoke highly about the management. The registered manager continually monitored the quality of the service and made improvements in accordance with people’s changing needs.

The service met all relevant fundamental standards.

Inspection areas

Safe

Good

Updated 11 November 2017

The service remains Good.

Effective

Good

Updated 11 November 2017

The service remains Good.

Caring

Good

Updated 11 November 2017

The service remains Good.

Responsive

Good

Updated 11 November 2017

The service remains Good.

Well-led

Good

Updated 11 November 2017

The service remains Good.