- Care home
Dimensions Newton House
Assessment report published 2 July 2026
Contents
Ratings
Our view of the service
Date of Assessment: 1 to 9 June 2026. Dimensions Newton House is a care home service providing short breaks for adults with learning disabilities and autistic people. The service is not people’s permanent home. This inspection was carried due to the length of time since the last inspection.
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
People were supported to stay safe from risks of harm. The service had effective systems to manage risks people experienced, for example in relation to health conditions and during periods of distress. There were enough staff providing consistent care and support to people. Staff received good training and support to help them do their job well. The service was accessible for people and adaptations had been made to ensure the building met people’s needs.
People had support plans which reflected their needs. We observed staff supporting people in a caring and respectful way. The provider worked with health and social care professionals to ensure people’s care was planned in line with current guidance and best practice. We found some shortfalls in the way medicines were managed, for example, some guidance was not clear, and some records had not been completed in line with national guidance. The manager took immediate action to make these improvements during the inspection.
Relatives knew who the management team were and told us they could raise concerns if needed. Staff said the management team were supportive and helped them to do their job well. Governance systems were effective in identifying areas for improvement and ensuring these improvements were made.
People's experience of this service
Relatives were positive about the quality of people’s care and support. They felt people were safe and involved in planning their care and staff understood their rights. Comments from relatives included, “Yes. [Person is] always happy going there and after visits. When we go in [person is] happy to see staff and other users” and “They understand [person’s] wants and needs and what they are comfortable with, no problems.”
Relatives said people received good support from knowledgeable staff who treated them as individuals. Relatives told us people enjoyed their visits, with comments including, “We’ve used the service for 25 years, never had an issue. [Person] will let us know if they are uncomfortable. [Person] can’t get out of the house quick enough if going to Newton House, which tells me all I need to know.”
Relatives were confident they could raise any concerns or problems, and action would be taken and improvements would be made. People knew staff and leaders and relatives felt the service was well managed.