Dimensions Newton House

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

We observed people being treated with respect by staff who knew people’s needs. Staff communicated well with people making sure information was understood. People’s privacy was upheld by staff who knocked on doors before entering and kept personal information confidential. Relatives told us staff were kind, respectful and patient and that people looked forward to staying at Newton House. People appeared comfortable with staff and enjoyed their company.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

Relatives told us staff treated people as individuals and met their specific needs. Staff demonstrated a good knowledge of people they supported and described the individual approach they took to meeting people’s needs. Details of people’s individual needs were reflected in their support plans.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

Relatives told us people were supported to maintain their independence, choice and control, with examples including support for people to make hot drinks and to eat independently. People were able to take part in activities to help maintain independence. This included preparing meals and support for people to get used to staying away from the family home in preparation for living in a more independent setting. We observed people being encouraged to do what they could for themselves.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Relatives told us staff responded to people’s needs and made changes to their support plans where necessary. The manager and provider regularly checked care records and completed observations to make sure support was provided in a timely way. Records demonstrated staff responded promptly to people, for example to support people during periods of anxiety which caused them distress.

The provider cared about and promoted the wellbeing of their staff, and supported and enabled staff to always deliver person-centred care.

Staff told us they received the support they needed to do their job well. They said managers were open and they were able to share any concerns they had. Staff were confident managers would act on any concerns they raised. The provider had an external wellbeing service staff could access if needed to obtain support. Comments from staff included, “Management are approachable and always supporting [us]. There is employee assistance which you can access.”