The Care Quality Commission
  • Mental Health
  • Independent mental health service

Archived: Lorne House

Overall: Good read more about inspection ratings

241 Abington Avenue, Northampton, Northamptonshire, NN1 4PU (01604) 712685

Provided and run by:
Maplyn Care Services Ltd

All Inspections

10 January 2017

During a routine inspection

We rated Lorne House good overall because:

  • People who use the services had access to support from staff 24 hours a day including up to three hours of individual time for support and guidance.
  • Staff had received mandatory training and induction to work at the service.
  • Staff helped people who use the services to achieve independent living and manage their long term chronic mental health issues including substance misuse issues.
  • The environment at Lorne House was visibly clean. The flats were in good decorative order and had new furnishings. Service users were able to personalise their flats.
  • Staff received an induction period and mandatory training, including shadowing a member of staff before completing shifts on their own.
  • There was effective liaison and partnership working between the staff and external professionals at Lorne House and the community mental health teams who were involved with the people who used the services.
  • People who used the services reported that staff were supportive and caring.
  • Staff received regular supervision and de-briefings following serious and untoward incidents.
  • People who used the services actively contributed to their support plans and there was evidence of the collaborative work between the service user and staff working towards personalised goals.

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However:

  • People who used the services were unsure about how to access advocacy services and there was no information about advocacy services displayed on the premises.

2, 3 December 2013

During a routine inspection

We spoke with one person who lived at the service. We also spoke with three staff and the registered manager. We reviewed the care records of two people who used the service.

One person told us that they were happy living at the service and enjoyed living in their own private accommodation. They also told us that the staff provided them with personalised support and understood their health needs. For example, they said 'the staff have a good awareness if I'm not very well'. They also told us that the staff knew what to do in order to help them get better again and that they staff had supported them to understand how they could keep themselves well.

We found that people received care that met their individual needs and received their medicines in a safe way. We also found that staff had been appropriately trained and that people received their medicines in a safe way. The provider had a complaints system in place to make sure that people's complaints were dealt with appropriately.

19 February 2013

During a routine inspection

We spoke with one person living at the service. They told us that they enjoyed living at Lorne House and that the staff assisted them to live an independent life. They also told us that the staff helped them to put together a weekly activity programme that suited their needs and lifestyle. For example, they said that their activity programme included going swimming and going to the supermarket to buy their own food shopping. They also said that the staff encouraged them to understand their own health needs and helped them to take responsibility for the booking of doctors and dentists appointments.

However, they told us that the staff were there to provide them with additional assistance when required. They said that this was important because when they felt their mental health needs were declining, they were able to talk to the staff and knew that they would contact the relevant health professionals involved in their care. They also told us that their physical needs had changed during the time they lived at Lorne House. They said that the provider had made sure that their accommodation had been adapted to make sure that it was safe and met their individual needs.