• Mental Health
  • Independent mental health service

Archived: Lorne House

Overall: Good read more about inspection ratings

241 Abington Avenue, Northampton, Northamptonshire, NN1 4PU (01604) 712685

Provided and run by:
Maplyn Care Services Ltd

Latest inspection summary

On this page

Background to this inspection

Updated 20 April 2017

Maplyn Care Services Limited provide community-based mental health services for adults of working age at Lorne House in Northampton. The location accommodates and provides rehabilitative support for both males and females who live in self-contained flats.

The service offers a range of supportive intervention for those using the service who have complex mental healthcare needs including issues with substance misuse and social problems. The maximum amount of people who reside at Lorne House is four. Each person had their own flat with a bathroom, bedroom and kitchen/lounge area.

There is a registered manager in place and the service is registered for treatment of disease, disorder or injury, accommodation for person who require treatment for substance misuse and diagnostic and screening procedures under the Health & Social Care Act 2008. We will review the registration for this location in order to establish whether this provider is more suited to the adult social care directorate.

Some people who use the service may be subject to a community treatment order under the Mental Health Act 1983 or a conditional discharge from the courts. People who use the service are able to leave the building at will as every person has a key to the front door and their individual flats. All the people who use the service at Lorne House hold a tenancy agreement for their accommodation. This meant that the flats are considered to be their home.

Lorne House was last inspected on the 2 and 3 December 2013. The inspection was routine and the provider met all of the standards at the time of inspection. There were no compliance actions identified at the last inspection.

Overall inspection

Good

Updated 20 April 2017

We rated Lorne House good overall because:

  • People who use the services had access to support from staff 24 hours a day including up to three hours of individual time for support and guidance.
  • Staff had received mandatory training and induction to work at the service.
  • Staff helped people who use the services to achieve independent living and manage their long term chronic mental health issues including substance misuse issues.
  • The environment at Lorne House was visibly clean. The flats were in good decorative order and had new furnishings. Service users were able to personalise their flats.
  • Staff received an induction period and mandatory training, including shadowing a member of staff before completing shifts on their own.
  • There was effective liaison and partnership working between the staff and external professionals at Lorne House and the community mental health teams who were involved with the people who used the services.
  • People who used the services reported that staff were supportive and caring.
  • Staff received regular supervision and de-briefings following serious and untoward incidents.
  • People who used the services actively contributed to their support plans and there was evidence of the collaborative work between the service user and staff working towards personalised goals.

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However:

  • People who used the services were unsure about how to access advocacy services and there was no information about advocacy services displayed on the premises.