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This service was previously registered at a different address - see old profile


Review carried out on 9 September 2021

During a monthly review of our data

We carried out a review of the data available to us about Primrose Lodge on 9 September 2021. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Primrose Lodge, you can give feedback on this service.

Inspection carried out on 19th March 2019

During a routine inspection

  • The service had enough staff, was safe, clean, well equipped, well furnished, well maintained and fit for purpose.

  • The service used systems and processes to safely prescribe, administer, record and store medicines. Electronic systems allowed staff to have easy access to clinical information which meant they could maintain high quality electronic clinical records.
  • The service managed client safety incidents well.
  • Staff assessed the substance misuse history, physical and mental health of all clients on admission and created holistic and recovery-oriented care plans based on these assessments.
  • Staff provided a range of treatment and care for clients based on national guidance and best practice. They ensured that clients had good access to physical healthcare and supported them to live healthier lives.
  • The manager made sure they had staff with the range of skills needed to provide high quality care and maintained high levels of mandatory training.

  • Staff from different disciplines worked together as a team to benefit clients.

  • The senior management team had the skills, knowledge and experience to perform their roles and all staff treated clients with compassion and kindness.
  • The service treated concerns and complaints from staff and clients seriously, investigated them and learned lessons from the results. Clients and their families were actively approached to gather their feedback on the quality of care provided and shared this information with the whole team and wider organisation.
  • Staff felt respected, supported and valued. They said the organisation promoted equality and diversity in daily work and provided opportunities for development and career progression. They could raise any concerns without fear.

Inspection carried out on 11 December to 12 December 2017

During a routine inspection

We do not currently rate independent standalone substance misuse services.

We found the following areas of good practice:

  • All clinical detoxification practices followed the National Institute for Health and Care Excellence guidelines with a reduction programme carried out over seven days.

  • Medical records were very detailed, with all clients assessed by a doctor on day of admission.

  • All staff had completed mandatory training in substance misuse, physical health issues, first aid and an intensive programme in medication administration.

  • Extensive risk assessments and risk management plans were completed on the client’s day of admission and regularly reviewed.

  • All staff were trained in, and had a clear understanding of, safeguarding.

  • Thorough care plans were written with the client and their families which involved all parties in decisions around an individual’s treatment and care.

  • Clients had access to a local GP for all physical and mental health needs while in treatment.