Primrose Lodge

Updated 26 June 2019

Primrose Lodge is a 19-bed mixed gender facility providing medically monitored residential detoxification and psychosocial group work treatment for clients with a primary addiction to drugs or alcohol. All clients are funded privately and self-refer. At the time of inspection this location had 16 clients on site. The clients could complete programmes lasting between seven and 28 days.

Primrose Lodge was registered with the Care Quality Commission in February 2017 to provide accommodation for persons who require treatment for substance misuse.

The service has a registered manager.

This was the second inspection carried out at this location. In the first inspection in December 2017 the service was not rated and did not receive any requirement notices.

Updated 26 June 2019

• The service had enough staff, was safe, clean, well equipped, well furnished, well maintained and fit for purpose.

• The service used systems and processes to safely prescribe, administer, record and store medicines. Electronic systems allowed staff to have easy access to clinical information which meant they could maintain high quality electronic clinical records.
• The service managed client safety incidents well.
• Staff assessed the substance misuse history, physical and mental health of all clients on admission and created holistic and recovery-oriented care plans based on these assessments.
• Staff provided a range of treatment and care for clients based on national guidance and best practice. They ensured that clients had good access to physical healthcare and supported them to live healthier lives.
• The manager made sure they had staff with the range of skills needed to provide high quality care and maintained high levels of mandatory training.

• Staff from different disciplines worked together as a team to benefit clients.

• The senior management team had the skills, knowledge and experience to perform their roles and all staff treated clients with compassion and kindness.
• The service treated concerns and complaints from staff and clients seriously, investigated them and learned lessons from the results. Clients and their families were actively approached to gather their feedback on the quality of care provided and shared this information with the whole team and wider organisation.
• Staff felt respected, supported and valued. They said the organisation promoted equality and diversity in daily work and provided opportunities for development and career progression. They could raise any concerns without fear.

Updated 26 June 2019