Ashton Care Ltd

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people were at the centre of their care and choices. Information written about people was person centred, detailing their needs and wishes. The plans informed staff about people’s specific choices and preferences about their support. Plans contained specific information about people’s support routines and the items they would need which ensured their support would be how they wanted it.

A staff member told us, “I promote independence, dignity, and respect. I know that every person has their own preferences, culture, and personality, so I take time to get to know them and follow their care plan as well as their daily choices. This way, the care I give is truly person-centred and ensures that each individual feels valued and listened to.”

The provider understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity. The provider worked with services that people needed to ensure their care and support needs were met. In some instances, the staff team worked together with families to deliver care. The registered manager told us how in addition to training by professionals, family members also taught staff aspects of support such as how to care for a person who required specialised support to eat.

The provider supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs.

The staff supported some people who did not use words to communicate, using other formats such as pictures and symbols. These illustrated a wide range of support a person might want including needs such as food and drink and informed staff that the person was feeling upset.

The provider had information about the services they offered in an easy read format. Information about people’s support was also translated into languages for people who did not use English as their first language.

The provider made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. Staff involved people in decisions about their care and told them what had changed as a result.

The registered manager told us about how they ensured people received information about how to make a complaint as soon as they began receiving care. The Registered manager added, “We explain to them how and where to complain to, and we can provide it in other languages as well. People’s families have my number, they know if they have a concern they can call me.”

A person receiving support told us, “They are easy to communicate with, they respond to calls, emails and texts and get back to me straightaway.”

The provider made sure that people could access the care and support that worked for them. They worked alongside families and other professionals to make sure people got the care they needed.

People had equity in experience and outcomes. People were supported to identify the things they wanted to work towards achieving and staff helped them do this by tailoring their care and support to do this.

Plans detailed what people’s aims and wishes were and there was evidence that these were reviewed with people to monitor their progress.

People were supported to plan for important life changes. Staff helped people retain skills and remain living in their own homes and worked closely with services when this changed.