Ashton Care Ltd

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. People had regular reviews and changes to their plans were made accordingly. The provider ensured their staff could meet people’s needs and a thorough assessment was undertaken with each person before support was offered.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

The provider assessed people’s needs and worked with other agencies to ensure people had the equipment in place to meet their needs. This included a number of aids and adaptations to ensure people were safe when moving around their homes and when using the community.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

The registered manager told us how staff supported some people to health appointments including a person’s GP and their dentists whilst others were supported by their families who they lived with.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. During a visit to one of the services we saw people being supported by staff to remain active and participate in exercises to maintain their mobility.

A staff member told us about how they communicated with families and informed them when food stocks were running low so they could work together to ensure there were replenished.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

Care plans were up to date and reviewed regularly. Staff told us how they informed their manager of any changes to people’s care and support needs which meant plans could be updated accordingly.

The provider told people about their rights around consent and respected these when delivering care. People were involved in deciding their care and where this was not possible other people such as families and professionals were involved in decision making.

Staff told us how they always asked a person’s permission before supporting them with aspects of their care and how they respected people’s wishes if they were not wanting support. One staff said, “We respect the right of individuals to withdraw their consent. We acknowledge that and either try again later or find an alternative approach”.

The registered manager told us that not everyone had family involvement. They told us about how they liaised with a range of professionals when important decisions needed to be made about people’s care.