Ashby Lodge Residential Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the service met people’s needs.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Staff and leaders did not always actively listen to information about people who are most likely to experience inequality in experience or outcomes. The provider had not regularly sought feedback from people or relatives via surveys. We only saw evidence of 1 service user meeting at the service. Only 1 set of recent questions feedback asked of people living at the service was available for us to review. The registered manager was ongoing with analysis, feedback and actions from people’s questions. This did not provide people with an opportunity to regularly have a say and provide feedback on their experiences of living at the service. The service had a regular chiropodist who visited the service and had recently acquired a regular hairdresser to visit the service.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.