Last updated 22 March 2017
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 4 October 2016 and was announced. 48 hours’ notice of the inspection was given because the registered manager oversaw the day to day running of two offices. We needed them to be available during the inspection. The inspection team consisted of one inspector.

Before the inspection, the provider completed a Provider Information Return (PIR). The PIR is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We looked at notifications about important events that had taken place at the service, which the provider is required to tell us by law.

We obtained feedback from seven people and three relatives of people who received personal care from the service, to gain their views and experience of the service provided. We spoke with the provider, the registered manager, the training manager, a supervisor and contacted ten staff who supported people in the community.

We spent time looking at records, policies and procedures, complaint and incident and accident monitoring systems. We looked at five people’s care files for people who received personal care, five staff record files, the staff training programme, medicine records and quality audits.

At the previous inspection on 23 December 2013, the service had met the standards of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010.