Affinity Trust - Domiciliary Care Agency - Shipley and Airedale

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity, and respect. At our last assessment we rated this key question good. At this assessment we looked at 1 quality statement and the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People were supported to make day-to-day choices about how they lived their lives. This included decisions about whether they wanted to go out, what they preferred to eat, and when they wished to complete personal care. One person told us, "I can do what I want when I want, and staff support me if I want them to come with me."

People also engaged in household tasks, shopping, and community activities at levels that suited their preferences and abilities. One person said, "I’ve had eggs for breakfast this morning and I did it myself," and "I cook for myself and clean." Staff encouraged people to do as much as they could independently while being available when support was needed.

Call times were arranged flexibly to match people’s routines, and staff responded positively when people wished to change their plans. One person explained, "If I need to change my time as I want to go out, I just ask for this, and it happens. Staff are good and support me; [name] is really good."

People were involved in decisions about their care and support. They told us staff regularly discussed their preferences and checked they were happy. One person said, "Yes, staff talk to me and ask me what I want to do and if I’m happy. They’re always asking me that."

Adjustments to support were respected. For example, when a preferred staff member was unavailable, some people chose to have a shorter call. These decisions were listened to, recorded, and acted upon in line with the person’s wishes.

People also chose and took part in meaningful activities within their community. These included eating out, visiting local areas, going to football matches, taking holidays, and spending time with neighbours. One person told us, "I’m very independent, I go on the bus on my own," although they also explained they preferred support for longer journeys and did not travel alone at night. The provider had risk assessments in place to support this.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.