- Homecare service
Affinity Trust - Domiciliary Care Agency - Shipley and Airedale
Assessment report published 31 March 2026
Contents
Ratings
Our view of the service
Date of assessment: 25 February 2026 to 16 March 2026.
Affinity Trust (Shipley and Airedale) is a service providing care and support to people in their own homes. Not everyone who used the service received personal care. CQC only inspects services where people receive the regulated activity of personal care. This is to help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of this inspection, there were 5 people receiving personal care.We carried out a responsive inspection of the service due to the length of time since the last inspection.
The location includes 2 different Assessment Service Groups (ASGs). The location is registered for the ASGs ‘supported living’ and ‘domiciliary care’. Under CQC’s new assessment methodology, the 2 ASGs are reported on separately. This report is in respect of the Domiciliary care setting only and considers only those service users who received support from that ASG and the regulated activity of personal care.
We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed autistic people and people with a learning disability respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. We considered this guidance as there were people using the service who have a learning disability.
Staff promoted independence, respected people’s choices and delivered care in the least restrictive way. People were involved in assessing and reviewing their own needs, and staff understood how to support individuals to make informed decisions in line with Mental Capacity Act principles.
Safeguarding procedures were well understood, and staff acted promptly to report and investigate concerns. Risks were assessed proportionately, with strategies in place to support people to remain safe while maintaining independence. People accessed healthcare services when needed, including routine appointments.
Support was flexible and adapted to changing preferences, ensuring people had control over their daily routines, activities and community involvement. Staff tailored care to individuals who may be at greater risk of unequal outcomes, promoting fairness and equity. People understood their rights and knew how to raise concerns, and families were positive about the care their relatives received.
Safe recruitment, regular supervision and ongoing training ensured staff had the skills, knowledge and values needed to provide good support.
People's experience of this service
Feedback from people who used the service, and their relatives were positive about their experiences of care. People consistently told us they were happy with the care and support they received. They described feeling safe, well supported and confident in the staff who supported them. One person said, “Yes, they do look after me. Everything’s proper and we’re safe, yes.” Another person described staff as 'very good’.
Relatives also shared positive feedback about the care their family members received. One family member told us, “I can’t fault them [staff] at all. Staff are great with [name].”