Affinity Trust - Domiciliary Care Agency - Shipley and Airedale

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity, and respect. At our last assessment we rated this key question good. At this assessment we looked at 1 quality statement and the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment, and wellbeing. People told us they were supported to be independent. One person told us, “I do what I want, I help round my house and go where I want to go.” Another person said, “I decide what I want to wear, eat and where I want to go. It is up to me.” A staff member told us, “[Name] gets the house shopping and asks others what they would like. [Name] likes to go clothes shopping.” We observed people in their homes been supported with daily activities. People attended day centres, accessed the community, and visited families. We observed people discussing with staff what they would like to do that day. When visiting people in their homes an easy read document was in place making people aware of CQC visiting. People opened their door when we arrived and showed us round their home.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.