You are here

Acacia Lodge Care Home Outstanding

The provider of this service changed - see old profile

Inspection Summary

Overall summary & rating


Updated 21 September 2019

Acacia Lodge Care Home is a 60 bedded residential care home. The home is divided into three floors with one providing care for people who have dementia and two providing residential care. It is in New Moston, Manchester, and is close to the motorway network and local amenities. Acacia Lodge Care Home is owned by Avery Healthcare Group, a national provider of residential, respite and nursing home care. There were 56 people accommodated at the home when we inspected.

People’s experience of using this service and what we found.

The service was focused on providing exceptional person centred care and support for people who used the service.

The registered manager and provider ensured that there was a clear vision for the service to deliver individualised care and support. They were supported by a strong staff team who were appreciated by people who used the service, relatives and professionals.

The registered manager had undertaken training which they used to enhance the well-being of people who used the service, staff and relatives. This had a positive effect on the people we talked to and helped provide the calm and happy atmosphere we witnessed.

There was high-quality leadership in the service, and a very high level of caring for and supporting staff. Strong links had been developed with other health and social care professionals which enabled the provider to deliver consistently person-centred care.

Plans of care were extremely person centred and the details gave staff the information they needed to deliver individualised care. There was a failsafe system for staff and managers to review and update the plans. People could make comments via the electronic system to inform staff of their care needs and any other wishes such as activities.

The service empowered people who used the service to make decisions about how the home was run. This included activities, the food they ate and the recruitment of staff. Family members were encouraged to participate in social events which ensured they were involved in the home and supported their relatives.

There were robust means of raising concerns or complaints. Action was always taken, and the provider saw all feedback as a learning opportunity which may improve the service further.

The service provided many meaningful opportunities for people to mix socially with each other and their families. The service made excellent use of their tea room and cinema. We saw how people were engaged with each other, their families and staff in the tea room, which was a happy social event.

The registered manager and provider actively engaged in research, which then benefitted people who used the service. This included involvement with an orchestra, which is known to provide stimulation to people with a dementia. The service had used the service of a nutritionist to trial different menus and the chef gave demonstrations about food to teach about the importance of good nutrition and hydration.

Staff were encouraged to undertake further training to become more involved in the running of the home. The extra knowledge they gained was hugely beneficial to people who used the service. There had been a reduction in falls and behaviours that challenge.

The comprehensive audits ensured the service maintained and improved standards. We saw action was always taken when improvements could be made.

People were assessed prior to admission to the home to ensure they were suitably placed. Risk assessments ensured any specialised care, equipment and treatment was provided by the relevant professionals.

The principles of the Mental Capacity Act (2005) were followed to help protect people’s rights. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible.

People’s equality and diversity was respected. A history was taken of people’s past preferences and people were able to follow their religious or other needs to reflect their d

Inspection areas



Updated 21 September 2019

The service was safe.

Details are in our safe findings below.



Updated 21 September 2019

The service was effective.

Details are in our effective findings below.



Updated 21 September 2019

The service was exceptionally caring.

Details are in our caring findings below.



Updated 21 September 2019

The service was responsive.

Details are in our responsive findings below.



Updated 21 September 2019

The service was exceptionally well-led

Details are in our well-Led findings below.