Doncaster Community Support

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs. People and relatives were involved in writing and updating their care plans, therefore these were person centred. Care plans were reviewed regularly, and updates were completed after conversations with people. One staff member said, “We hold small meetings with each person staff teams where we speak through the care plans and outline support needs and wishes.”

The provider had a proactive and positive culture of safety, based on openness and honesty. Staff listened to concerns about safety and investigated and reported safety events. Lessons were learnt to continually identify and embed good practice. Accidents and incidents were recorded and analysed to ensure lessons were learnt. Following accidents and incidents, support plans and risk assessments were updated to reflect any changes. One staff member said, “We have a debrief with staff after incidents to look for triggers and look at how things could be done different in the future.”

The provider supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs. People had access to information in formats that met their needs, such as easy to read version of the complaint’s procedure. The provider had an accessible ‘easy read library’ held electronically and had access to a wide range of helpful documents. People were kept at the centre of discussions about their support and felt staff were approachable.

The provider had a proactive and positive culture of safety, based on openness and honesty. Staff listened to concerns about safety and investigated and reported safety events. Lessons were learnt to continually identify and embed good practice. Accidents and incidents were recorded and analysed to ensure lessons were learnt. Following accidents and incidents, support plans and risk assessments were updated to reflect any changes. One staff member said, “We have a debrief with staff after incidents to look for triggers and look at how things could be done different in the future.”

The provider made sure that people could access the care, support and treatment they needed when they needed it. People were supported to access healthcare professionals and where appropriate adjustments were made to improve access. For example, we saw a ramp was provided at the craft afternoon to facilitate people entering the building. Staff provided transport to escort people back to their properties safely. People had contact numbers of staff they could contact in an emergency. One staff member said, “People have council assistance alarms where needed so they can access help as required and they have in the past phoned us and got them self to hospital as well safely.”

The provider had a proactive and positive culture of safety, based on openness and honesty. Staff listened to concerns about safety and investigated and reported safety events. Lessons were learnt to continually identify and embed good practice. Accidents and incidents were recorded and analysed to ensure lessons were learnt. Following accidents and incidents, support plans and risk assessments were updated to reflect any changes. One staff member said, “We have a debrief with staff after incidents to look for triggers and look at how things could be done different in the future.”

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life. The provider had a policy regarding end-of-life care. This included supporting families after a death, sharing condolences and helping with memorials. At present there was no one using the service that wished to speak about this stage of their life. Staff were aware that a ‘my last request’ document was available to support people at the end of their life.