Doncaster Community Support

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

The service was previously in breach of the legal regulation in relation to consent Improvements were found at this assessment and the service was no longer in breach of this regulation.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider had a proactive and positive culture of safety, based on openness and honesty. Staff listened to concerns about safety and investigated and reported safety events. Lessons were learnt to continually identify and embed good practice. Accidents and incidents were recorded and analysed to ensure lessons were learnt. Following accidents and incidents, support plans and risk assessments were updated to reflect any changes. One staff member said, “We have a debrief with staff after incidents to look for triggers and look at how things could be done different in the future.”

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. People had access to healthcare professionals and staff ensured care was delivered in line with their advice. Relatives told us staff were good at recognising any changes in people and took swift action to ensure they received the right support. One relative said, “They [staff] are just fantastic they know [family member] so well.”

The provider had a proactive and positive culture of safety, based on openness and honesty. Staff listened to concerns about safety and investigated and reported safety events. Lessons were learnt to continually identify and embed good practice. Accidents and incidents were recorded and analysed to ensure lessons were learnt. Following accidents and incidents, support plans and risk assessments were updated to reflect any changes. One staff member said, “We have a debrief with staff after incidents to look for triggers and look at how things could be done different in the future.”

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. Where people lived alone, staff often accompanied them to health appointments and records were kept regarding the outcome. The management team received reminders about health appointments to ensure people did not miss them.

The provider had a proactive and positive culture of safety, based on openness and honesty. Staff listened to concerns about safety and investigated and reported safety events. Lessons were learnt to continually identify and embed good practice. Accidents and incidents were recorded and analysed to ensure lessons were learnt. Following accidents and incidents, support plans and risk assessments were updated to reflect any changes. One staff member said, “We have a debrief with staff after incidents to look for triggers and look at how things could be done different in the future.”

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. The management team and staff were knowledgeable about the Mental Capacity Act 2005 and worked in line with the guidelines. Where people lacked capacity, systems were in place to ensure decisions were made in people’s best interests. People and relatives told us staff were always considerate and involved them in decisions about their care.