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Inspection Summary


Overall summary & rating

Good

Updated 10 April 2019

About the service:

• Nicholas Court is a care home providing personal care and support for people with learning disabilities and complex needs. The care home is registered for eight people.

• At the time of this inspection there were three people using the service and one person about to start their transition into the service.

• The care service had been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen.

People’s experience of using this service:

• People were protected from avoidable harm and abuse.

• People’s risks were assessed, and plans were in place to minimise the risks.

• Staff were recruited safely and were supported with training, supervision and appraisals.

• People’s care needs were assessed before they began to use the service to ensure the appropriate support could be given.

• People were supported with their healthcare needs and their medicines were managed safely.

• People and their relatives were involved in decisions about the care.

• Staff knew how to provide an equitable service.

• People’s privacy and dignity was promoted, and they were encouraged to maintain their independence.

• People received personalised care which included their preferences and the goals they wished to achieve. This included their choice of activities.

• People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

• People’s communication needs were met.

• Staff and relatives gave positive feedback about the leadership within the service.

• People were asked to provide feedback on their satisfaction with the service.

• Quality checks were carried out to identify areas for improvement.

Rating at last inspection:

• Good (report published on 19 March 2016).

Why we inspected:

• This was a scheduled inspection based on the previous rating.

Follow up:

• We will continue to monitor the service through the information we receive.

• For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 10 April 2019

The service was safe.

Details are in our Safe findings below.

Effective

Good

Updated 10 April 2019

The service was effective

Details are in our Effective findings below.

Caring

Good

Updated 10 April 2019

The service was caring

Details are in our Caring findings below.

Responsive

Good

Updated 10 April 2019

The service was responsive

Details are in our Responsive findings below.

Well-led

Good

Updated 10 April 2019

The service was well-led

Details are in our Well-Led findings below.