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Inspection Summary


Overall summary & rating

Good

Updated 9 June 2017

We carried out an unannounced inspection on 11 May 2017. The service provides care and support for up to seven people who have a learning disability and may also have physical disabilities or are living with dementia.

At the time of the inspection, there were seven people being supported by the service. There was a registered manager in post, who was also the provider of the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were safe and the provider had effective systems in place to safeguard them. There were risk assessments in place that gave guidance to the staff on how risks to people could be minimised. People’s medicines were managed safely and administered in a timely manner.

The provider had effective recruitment processes in place and there was sufficient staff to support people safely. Staff understood their roles and responsibilities in relation to the Mental Capacity Act 2005 (MCA) and Deprivation of Liberty Safeguards (DoLS). Staff had supervision, support and effective training that enabled them to support people well.

People were supported to have sufficient food and drinks and were supported in a caring and respectful manner. They were also supported to access other health and social care services when required.

People’s needs had been assessed, and care plans took account of people’s individual needs, preferences, and choices.

People were supported to pursue their hobbies and interests.

The provider had a formal process for handling complaints and concerns. They encouraged feedback from people or their representatives, and acted on the comments received to improve the quality of the service.

The registered manager provided stable leadership and managerial oversight to staff who felt supported in their roles.

The provider’s quality monitoring processes had been used effectively to drive improvements.

Inspection areas

Safe

Good

Updated 9 June 2017

The service remains good

Effective

Good

Updated 9 June 2017

The rating remain Good

Caring

Good

Updated 9 June 2017

The rating remains Good

Responsive

Good

Updated 9 June 2017

The rating remains good

Well-led

Good

Updated 9 June 2017

The rating remains good