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Inspection Summary

Overall summary & rating


Updated 1 March 2019

About the service: Devonshire House is a residential care home providing personal care for up to 69 people. On the day of our visit there were 48 people resident in total. There were 25 people living on Ryder unit. This is a specialised unit with adapted facilities for people living with dementia.

People’s experience of using this service:

We found that developments had taken place and people were now provided with better overall outcomes. The three beaches in regulation found at the last inspection had all been systematically addressed. People at this service were now provided with a more caring, consistent, responsive service that was being effectively managed through a period of change.

• The management of medicines was not always effective and sometimes placed people at risk of harm.

• Staffing remained a challenge but was safe with sufficient, appropriately trained staff supplied and people’s needs were met consistently.

• Risks associated with people's care were identified and staff knew how to manage them to keep people safe.

• People, relatives and staff were consulted and involved about changes made and those planned.

• People’s feedback was consistently positive about the care, support and staff. One person told us, “I am undoubtedly treated with dignity and respect. They are kind and caring to everyone. They are very nice and do whatever you ask.” A relative told us, “I have never come across anything that was not perfectly proper. They go above and beyond.”

• People using the service were relaxed with staff and the way staff interacted with people had a positive effect on their well-being.

For more details please see the full report which is on the CQC website

Rating at last inspection: We rated Devonshire House as requires improvement and published our report on 8 March 2018.

Why we inspected: Previously we had rated this service as requires improvement and therefore have been back to check that it had improved to good. We had received an action plan telling us what the service managers would do to become compliant and therefore we checked this action had been taken.

Follow up: Going forward we will continue to monitor this service and plan to inspect in line with our reinspection schedule for those services rated good.

Inspection areas


Requires improvement

Updated 1 March 2019

The service was not always safe

Details are in our Safe findings below.



Updated 1 March 2019

The service was effective

Details are in our Effective findings below.



Updated 1 March 2019

The service was caring

Details are in our Caring findings below.



Updated 1 March 2019

The service was responsive

Details are in our Responsive findings below.



Updated 1 March 2019

The service was well-led

Details are in our Well-Led findings below.