Quantock House

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care, supported learning and innovation, and promoted an open and fair culture. At our last assessment we rated this key question as good. At this assessment, the rating has remained good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.

This service scored 79 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider had a shared vision, strategy and culture. This was based on transparency, equity, equality and human rights, diversity and inclusion, engagement, and understanding the challenges and needs of people and their communities.

We did not look at Capable, compassionate and inclusive leaders during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Freedom to speak up during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

The provider had clear responsibilities, roles, systems of accountability and good governance. They used these to manage and deliver good-quality, sustainable care, treatment and support. They acted on the best information about risk, performance and outcomes and shared this securely with others when appropriate.

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

The provider promoted continuous learning and improvement to enhance people’s independence, wellbeing and quality of life. Staff regularly reviewed support and adapted environments to meet people’s changing needs.

The provider explored innovative ways to increase independence, including voice-activated technology to help people control lights and other household functions. This aimed to increase choice, confidence and control over daily living while reducing reliance on staff support.

People were also supported to contribute to their community through volunteering opportunities. Several people volunteered at a local hospital café, undertaking tasks according to their abilities, including serving food, cleaning tables and taking orders. People received awards in recognition of their contribution. This helped build confidence, develop employment-related skills, promote social inclusion and give people a sense of pride and achievement.

A senior staff member told us, “We are always looking for new ways to help people do more for themselves and achieve their goals. Small changes, whether through technology, environmental adaptations or community opportunities, can have a significant impact on people’s confidence, independence and quality of life.”

As a result, people benefited from a service that actively sought opportunities to improve outcomes, promote independence and create meaningful roles within their local community. People developed skills, gained recognition for their achievements and experienced greater equality of opportunity and inclusion.