Quantock House

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question as good. At this assessment, the rating has remained good. This meant people were supported and treated with dignity and respect and involved as partners in their care.

This service scored 80 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question as good. At this assessment, the rating has remained good. This meant people were supported and treated with dignity and respect and involved as partners in their care.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

Staff consistently treated people with kindness, compassion and respect, promoting their privacy, dignity and independence. People had access to personalised bedrooms, decorated according to their preferences, with en-suite facilities supporting privacy and choice.

Each person was supported by a dedicated keyworker, enabling trusting and meaningful relationships to develop over time. Relatives spoke positively about the caring approach of staff. One relative said staff were “in tune with her every need” and regularly found new activities for their family member to enjoy. Another described staff as “dedicated, patient and always going the extra mile.”

These caring and consistent relationships had a positive impact on people’s wellbeing and sense of belonging. One relative told us their family member greeted staff with a “big hug” on returning to the home, which they felt demonstrated the person felt safe, valued and at home within the service. Staff also treated colleagues and visiting professionals with kindness and respect, helping to promote positive partnership working and continuity of care.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.