Quantock House

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs. At our last assessment we rated this key question as good. At this assessment, the rating has remained good. This meant people’s needs were met through good organisation and delivery.

This service scored 79 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People received person-centred care that reflected their preferences, strengths and goals. Staff worked in partnership with people and, where appropriate, those important to them, to make decisions about their care and support. Staff encouraged people to develop independence, maintain skills and achieve outcomes that mattered to them.

Staff tailored support to help people reach their potential. For example, 1 person became more independent with personal care through consistent encouragement, while another was supported to use their own hair straighteners, increasing their confidence, choice and control. A staff member told us, “We focus on what people can do, not what they can’t do. Small steps towards independence make a big difference to people’s confidence and wellbeing.”

People participated in meaningful activities that reflected their interests and abilities. One person made bird houses from recycled wood, while others sanded and painted them. The finished bird houses were sold at a local fair, with proceeds donated to a local charity. This enabled people to work together, learn skills, contribute to their community and develop a sense of achievement. A relative said, “They were so proud to see the bird houses on display. It gave them a real sense of purpose and showed what they can achieve when they work together.”

Staff listened and responded to people’s wishes. For example, 1 person was supported to visit London after expressing an interest in doing so. People also took part in local events and activities, helping them maintain community connections and reducing the risk of social isolation.

The provider adapted environments to meet people’s changing needs. One person moved to a downstairs bedroom to reduce the risk of falls and improve access to support. Another benefited from a walk-in shower, which improved accessibility, dignity and independence.

As a result, people received care and support that was responsive to their individual needs and aspirations. People developed skills, increased their independence, remained connected to their community and achieved positive outcomes.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

The provider made it easy for people to share feedback and ideas or raise complaints about their care, treatment and support. Staff involved people in decisions about their care and told them what had changed as a result.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Staff and leaders actively listened to information about people who were most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.