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St Marks Court Requires improvement

The provider of this service changed - see old profile

Inspection Summary

Overall summary & rating

Requires improvement

Updated 15 January 2022

About the service

St Mark’s Court is a residential care home providing personal, nursing and dementia care across three units. There were 38 people living at the service at the time of the inspection. The service can support up to 60 people.

People’s experience of using this service and what we found

The service was not always well-led. Audits had not always been effective in identifying inconsistencies with care planning, meaning people were at risk of receiving care that was less than good. Most staff were not confident with the electronic care planning system, however additional training was underway.

The service was not always safe. Some risk assessments lacked detail and were not always consistent. Staff did not always record risk-reducing actions, so it was at times unclear whether these were carried out or not.

The building was safe with regular maintenance checks in place.

There was a positive culture within the home and people and relatives gave good feedback about the care. People and their representatives were involved in decisions about the service. Staff had a good relationship with visiting professionals.

There were enough, suitably trained staff available to meet the needs of the people living at the service. Medicines were managed safely and audits were carried out. People were safeguarded from abuse. One person said, “I feel very safe living here.” Lessons had been learnt from incidents.

We were assured by the infection prevention and control practices within the home.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at

Why we inspected

We received concerns in relation to the lack of understanding of the electronic care planning system and pressure area care. As a result, we undertook a focused inspection to review the key questions of safe and well-led only.

We reviewed the information we held about the service. No areas of concern were identified in the other key questions. We therefore did not inspect them. Ratings from previous comprehensive inspections for those key questions were used in calculating the overall rating at this inspection.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

The overall rating for the service has changed from good to requires improvement. This is based on the findings at this inspection.

We have found evidence that the provider needs to make improvement. Please see the safe and well-led sections of this full report.

You can see what action we have asked the provider to take at the end of this full report.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for St Mark’s Court on our website at

Inspection areas


Requires improvement

Updated 15 January 2022

The service was not always safe.

Details are in our safe findings below.



Updated 15 January 2022



Updated 15 January 2022



Updated 15 January 2022


Requires improvement

Updated 15 January 2022

The service was not always well-led.

Details are in our well-led findings below.