Pavilion Court

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.
 

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

The provider understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity. Staff knew people well and provided consistent support. Care records reflected advice from healthcare professionals and were updated when people's needs changed. People, relatives and healthcare professionals gave positive feedback about the quality and consistency of care provided.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

The provider actively sought information about people who may experience inequality in their experiences or outcomes and tailored care, support and treatment in response to this. Care plans reflected people's communication, cultural and religious needs and demonstrated a personalised approach to care. Staff supported people with a range of physical, emotional and health needs, including those living with dementia and complex conditions. Reasonable adjustments were made where required and staff had received equality and diversity training. We found no evidence during the assessment that people experienced discrimination and feedback about people's experiences was positive. A staff member told us, “No one is discriminated against at Pavilion Court.”

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.