Pavilion Court

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. People were supported to make decisions about their daily lives and the support they received. Care records reflected people’s preferences and ambitions, and staff understood how to encourage independence while providing support when needed. People told us staff involved them in decisions about their care. They could choose how they spent their time and maintain relationships important to them. One person told us, “I decide when I go to bed.”

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. Staff received training, supervision and opportunities to develop their skills. Staff told us leaders supported them and that they could raise concerns or discuss their wellbeing. One staff member said staff were “listened to” and encouraged to “develop their skills and provide the best care they can”.