- Care home
Pavilion Court
Assessment report published 9 September 2026
Contents
Ratings
Our view of the service
Date of assessment: 19 August 2026 to 31 August 2026.
Pavilion Court is a care home providing nursing and personal care to adults, including older people and people living with dementia, mental health conditions and physical disabilities. At the time of our assessment, 67 people were living at the service.
This was a focused assessment. We assessed quality statements relating to people’s safety, independence, experiences and outcomes, and the governance of the service.
At this assessment, we found the service to be good overall. People received safe, person-centred care from staff who understood their needs and worked with them to achieve positive outcomes. People, relatives and healthcare professionals spoke positively about the care and support provided. Staff supported people to make choices about their daily lives, maintain important relationships and remain as independent as possible.
Staff understood and managed risks while promoting people's independence. Care plans contained clear, up-to-date information to guide staff in meeting people's needs. Staff worked effectively with healthcare professionals to support people's health, wellbeing and continuity of care.
The provider maintained a clean, safe and well-maintained environment. Leaders had addressed previous concerns about the premises and infection prevention and control. There were enough suitably skilled and experienced staff to meet people’s needs. Staff received training, supervision and competency assessments to support them in their roles.
Leaders had effective systems to monitor the quality and safety of the service. They identified concerns, took action and monitored improvements to make sure changes were sustained.
The provider was previously in breach of the legal regulation relating to good governance. Improvements were found at this assessment. The provider had addressed previous concerns relating to governance, infection prevention and control, and the environment, and had embedded these improvements into practice. The provider was no longer in breach of this regulation. No new breaches were identified.
People's experience of this service
People were positive about the care and support they received. People told us they felt safe living at Pavilion Court and were confident staff would respond if they needed help. One person said, “Staff would sort it out if I didn't feel safe, they make me feel safe.” People described having choice and control over their daily lives. They told us they decided when to go to bed, what activities they took part in and whether they went out independently. One person said, “I can pop to the shops by myself when I want to.”
People and relatives consistently described staff as kind, caring and respectful. Relatives spoke warmly about the support provided, describing staff as “like extra family” and the service as “like a home from home.” People told us staff listened to them and responded when concerns were raised. One person said, “I get the impression they listen because of the feedback I get.” Relatives told us they were involved in discussions about care and risks and felt concerns would be acted upon.
People generally described the home as comfortable, welcoming and clean. One person told us, “If it was a hotel I'd come back. It's spotless, the cleaners do an excellent job.” Another person described Pavilion Court as a “clean, nice place to be.”
People valued the activities and opportunities available to them and spoke positively about the activities coordinator. One person said they “go the extra mile.” A relative told us the activities coordinator “encourages people”. People described there being “lots to do during the week”, although some felt there were fewer activities available at weekends.
Some people could not fully tell us about their experiences using words. We used the Short Observational Framework for Inspection (SOFI) and other observations to understand their experiences. We observed staff interacting with people respectfully, responding to their communication and supporting them in line with their individual needs and preferences.
Feedback from healthcare professionals was also positive. One healthcare professional described staff as “excellent advocates” for people and another told us the service went “the extra mile to provide compassion and individualised care.”
Overall, feedback from people, relatives, healthcare professionals and our observations demonstrated people experienced compassionate, person-centred care and positive outcomes.