We Do Care (London) Ltd

Updated 3 November 2025

Date of assessment: 20 to 26 November 2025.

This service is a domiciliary care agency. It provides personal care to people living in their own homes. At the time of our assessment, 10 people were using the service.

The service is registered to provide support to people with a learning disability. At the time of our assessment, no one with a learning disability was using the service.

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

The last rating for this service was requires improvement (published 10 April 2025). At the last assessment, we identified breaches of legal regulations relating to safe care and treatment, staffing and good governance. We took action telling the provider they must make improvements.

At this assessment, we found improvements had been made and the provider was no longer breaching legal regulations. The new rating for the service is good.

Risks to people’s safety were assessed and planned for. The provider responded when things went wrong. They investigated accidents, incidents and complaints. Improvements were made to the service because of these investigations.

There were enough staff to care for people and keep them safe. Staff completed a range of training to understand about their roles and responsibilities.

Medicines were managed in a safe way.

Staff assessed and planned for people’s needs, including their health needs. Staff worked with other professionals to share information.

People were able to make choices. People were supported to be independent. Staff met people’s needs.

There were effective systems for monitoring and improving the quality of the service.

Updated 3 November 2025

People using the service had a good experience with the agency. They had good relationships with care workers. People told us care workers were kind, supportive and respectful.

People explained their needs were met. They were able to share their views about the service. People were supported to make choices and be independent when they were able.

People felt safe and told us risks were appropriately managed. A relative commented, “I now have the confidence to go away on holiday and know that [my relative] is being well looked after.”

People told us they knew the management team and felt comfortable speaking with them. They felt the service was well managed.

Comments from people and their relatives included, “The care workers are excellent”, “They do a great job. They are a very responsive and supportive agency” and “I am pretty happy with the agency and would recommend them.”