• Dentist
  • Dentist

Manor Orthodontic Clinic

9a Queen Street, Wellington, Telford, Shropshire, TF1 1EH (01952) 223313

Provided and run by:
PKD Orthodontics Limited

Important: The provider of this service changed. See old profile

All Inspections

During an assessment under our new approach

We carried out this announced on-site inspection on 9 June 2025.

We found the practice had met regulations.

Infection control procedures in place were effective.

The practice had effective systems to identify and manage risks.

Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.

Patients’ care and treatment was provided in line with current guidance.

Patients were treated with dignity and respect and at the time of our inspection, could access care, support and treatment when required.

The practice is in Wellington, Telford and provides NHS and private orthodontic treatment for adults and children.

There was no step-free access to the practice however, a ramp was provided if required. Car parking spaces were available, including dedicated parking for disabled people, near the practice.

The practice had 2 treatment rooms.At the time of our inspection, there was a total of 10 staff, of which there were 3 orthodontists, 4 dental nurses, 1 orthodontic therapist, 1 receptionist and the practice manager. We gathered feedback from staff and spoke to a range of staff during our inspection, including 1 orthodontist, 2 dental nurses, the orthodontic therapist, the receptionist and the practice manager.

19 November 2012

During a routine inspection

Everyone we spoke with said they were very happy with the service that they received. People told us, 'It's really good, they make you feel welcome'. One person said, 'The service has been good'.

People who received a service visited the clinic for a specific course of treatment. They all said that they had been consulted and involved in the planning of their treatment. The dentist told us that they informed people about their rights. People told us that they felt in control of the treatment that they received.

People told us that their privacy and dignity was maintained and that they felt safe and relaxed in the surgery.

People who received a service told us that they were happy with arrangements in place for ensuring that equipment used was clean and sterile. The practice had effective procedures in place for the management of infection control. Staff had received training and support to reduce the risk of infection.

Everyone we spoke with was very complimentary about the staff who worked at the clinic. One person said, 'They are very welcoming. They have good conversation and get to know you'. We saw that staff were friendly, courteous and polite. Staff told us they were well supported in their work.

We saw the complaints procedure displayed in the reception room. People we spoke with were not aware of the formal complaints process but all said that they would have confidence to speak with the dentist if they had any worries or concerns.