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Inspection carried out on 19 November 2012

During a routine inspection

Everyone we spoke with said they were very happy with the service that they received. People told us, “It’s really good, they make you feel welcome”. One person said, “The service has been good”.

People who received a service visited the clinic for a specific course of treatment. They all said that they had been consulted and involved in the planning of their treatment. The dentist told us that they informed people about their rights. People told us that they felt in control of the treatment that they received.

People told us that their privacy and dignity was maintained and that they felt safe and relaxed in the surgery.

People who received a service told us that they were happy with arrangements in place for ensuring that equipment used was clean and sterile. The practice had effective procedures in place for the management of infection control. Staff had received training and support to reduce the risk of infection.

Everyone we spoke with was very complimentary about the staff who worked at the clinic. One person said, “They are very welcoming. They have good conversation and get to know you”. We saw that staff were friendly, courteous and polite. Staff told us they were well supported in their work.

We saw the complaints procedure displayed in the reception room. People we spoke with were not aware of the formal complaints process but all said that they would have confidence to speak with the dentist if they had any worries or concerns.