• Dentist
  • Dentist

Manor Orthodontic Clinic

9a Queen Street, Wellington, Telford, Shropshire, TF1 1EH (01952) 223313

Provided and run by:
PKD Orthodontics Limited

Important: The provider of this service changed. See old profile

Latest inspection summary

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Our current view of the service

Updated 3 April 2025

We carried out this announced on-site inspection on 9 June 2025.

We found the practice had met regulations.

Infection control procedures in place were effective.

The practice had effective systems to identify and manage risks.

Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.

Patients’ care and treatment was provided in line with current guidance.

Patients were treated with dignity and respect and at the time of our inspection, could access care, support and treatment when required.

The practice is in Wellington, Telford and provides NHS and private orthodontic treatment for adults and children.

There was no step-free access to the practice however, a ramp was provided if required. Car parking spaces were available, including dedicated parking for disabled people, near the practice.

The practice had 2 treatment rooms.At the time of our inspection, there was a total of 10 staff, of which there were 3 orthodontists, 4 dental nurses, 1 orthodontic therapist, 1 receptionist and the practice manager. We gathered feedback from staff and spoke to a range of staff during our inspection, including 1 orthodontist, 2 dental nurses, the orthodontic therapist, the receptionist and the practice manager.

People's experience of the service

Updated 3 April 2025

On the day of our inspection, we received patient feedback from 23 patients. Patient feedback provided a positive view of the dental team and care provided by the practice.

Patients commented positively about the standards of cleanliness.

Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.

Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.

Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources.

The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.