• Hospice service

Tynedale Hospice at Home

Overall: Good read more about inspection ratings

1 Legion House, Beaufront Park, Anick Road, Hexham, Northumberland, NE46 4TU

Provided and run by:
Tynedale Hospice at Home

Important: This service was previously registered at a different address - see old profile

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Tynedale Hospice at Home on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Tynedale Hospice at Home, you can give feedback on this service.


During a routine inspection

Our rating of this service stayed the same. We rated it as good because:

  • The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service controlled infection risk well. Staff assessed risks to patients, acted on them and kept good care records. They managed medicines well. The service managed safety incidents well and learned lessons from them.
  • Staff provided good care and treatment, gave patients enough to eat and drink, and gave them pain relief when they needed it. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients, supported them to make decisions about their care, and had access to good information. Key services were available seven days a week.
  • Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients, families and carers.
  • The service planned care to meet the needs of local people, took account of patients’ individual needs, and made it easy for people to give feedback. People could access the service when they needed it.
  • Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. The service engaged well with patients and the community to plan and manage services and all staff were committed to improving services continually.

4 February 2019

During a routine inspection

  • The service was safe. There had been no serious incidents since the last inspection.
  • Staff could describe what it meant to safeguard people and report any suspected abuse.
  • There were sufficient staff on duty to meet people's needs.
  • Staff training was up to date and in line with the service target.
  • Staff worked within the principles of the Mental Capacity Act 2005 where appropriate.
  • People told us that staff were caring, supportive and respectful.
  • Staff took time to engaged with patients and families and patients felt listened to and felt safe.
  • People were involved in developing their care plans which were person centred.
  • The service was delivered and co-ordinated to be accessible and responsive to people with complex needs.
  • There a strong emphasis on the safety and well-being of staff.
  • There were clear responsibilities, roles and systems of accountability to support good governance and management.
  • There were clear and effective processes for managing risks, issues and performance.
  • People’s views and experiences were gathered and acted on to shape and improve the service.


  • We did not find that relevant National Institute for Health and Care Excellence guidelines and quality standards were fully embedded for example QS13 End of life care for adults, NG31 Care of Dying Adults in the Last Days of Life. Good practice was followed, but not all staff could tell us the guidance they were following