The Care Quality Commission
  • Hospice service

Tynedale Hospice at Home

Overall: Good read more about inspection ratings

1 Legion House, Beaufront Park, Anick Road, Hexham, Northumberland, NE46 4TU

Provided and run by:
Tynedale Hospice at Home

Important: This service was previously registered at a different address - see old profile

All Inspections

During an assessment under our new approach

This unannounced inspection took place on 11 and 12 May 2026. It was a routine inspection conducted due to the length of time since the last inspection.

The hospice provides care to people with life‑limiting conditions where curative treatment is no longer possible and where people may be nearing the end of their life and who wish to be supported in their own home.

We spoke with people using the service, families and carers, as well as staff. We reviewed information provided by the service before and after the onsite visit. During this assessment, we looked at all quality statements across all 5 key questions. The rating reflects the findings from this inspection.

The service was last inspected in 2022 and was rated good. Following this inspection, the service continues to be rated good.

Care was person-centred. Plans reflected people’s preferences, including wishes for end of life care. Staff worked well with other professionals, including GPs and community nurses, to ensure care was coordinated and consistent.

07/06/2022

During a routine inspection

Our rating of this service stayed the same. We rated it as good because:

  • The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service controlled infection risk well. Staff assessed risks to patients, acted on them and kept good care records. They managed medicines well. The service managed safety incidents well and learned lessons from them.
  • Staff provided good care and treatment, gave patients enough to eat and drink, and gave them pain relief when they needed it. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients, supported them to make decisions about their care, and had access to good information. Key services were available seven days a week.
  • Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients, families and carers.
  • The service planned care to meet the needs of local people, took account of patients’ individual needs, and made it easy for people to give feedback. People could access the service when they needed it.
  • Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. The service engaged well with patients and the community to plan and manage services and all staff were committed to improving services continually.

4 February 2019

During a routine inspection

  • The service was safe. There had been no serious incidents since the last inspection.
  • Staff could describe what it meant to safeguard people and report any suspected abuse.
  • There were sufficient staff on duty to meet people's needs.
  • Staff training was up to date and in line with the service target.
  • Staff worked within the principles of the Mental Capacity Act 2005 where appropriate.
  • People told us that staff were caring, supportive and respectful.
  • Staff took time to engaged with patients and families and patients felt listened to and felt safe.
  • People were involved in developing their care plans which were person centred.
  • The service was delivered and co-ordinated to be accessible and responsive to people with complex needs.
  • There a strong emphasis on the safety and well-being of staff.
  • There were clear responsibilities, roles and systems of accountability to support good governance and management.
  • There were clear and effective processes for managing risks, issues and performance.
  • People’s views and experiences were gathered and acted on to shape and improve the service.

However;

  • We did not find that relevant National Institute for Health and Care Excellence guidelines and quality standards were fully embedded for example QS13 End of life care for adults, NG31 Care of Dying Adults in the Last Days of Life. Good practice was followed, but not all staff could tell us the guidance they were following