• Hospice service

Tynedale Hospice at Home

Overall: Good read more about inspection ratings

1 Legion House, Beaufront Park, Anick Road, Hexham, Northumberland, NE46 4TU

Provided and run by:
Tynedale Hospice at Home

Important: This service was previously registered at a different address - see old profile

Latest inspection summary

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Background to this inspection

Updated 16 August 2022

Tynedale hospice at home is a registered charity which supports people for free, who have life limiting illnesses in the Tynedale and West Northumberland areas, and who wish to be cared for in their own homes. The service also provides family services which offers pre and post bereavement support to families (including children), where an individual has been diagnosed with a life limiting illness or has passed away. The care service employed 10 registered nurses, (of which four were also care coordinators), two deputy heads of care (one for nursing and one for family support), four hospice support workers, and a team of volunteers.

The chief executive officer and registered manager were based at an office hub and were supported by senior nurses, a human resources officer, finance officer, and administrative support. The team of staff worked closely with local GP's, district nurse teams and members of staff from a variety of organisations. At the time of the inspection there were 13 people receiving care and support from the service.

The new head of care services was in the process of applying to be the CQC registered manager.

The service is registered with the CQC to provide:

Treatment of disease, disorder and injury

Overall inspection


Updated 16 August 2022

Our rating of this service stayed the same. We rated it as good because:

  • The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service controlled infection risk well. Staff assessed risks to patients, acted on them and kept good care records. They managed medicines well. The service managed safety incidents well and learned lessons from them.
  • Staff provided good care and treatment, gave patients enough to eat and drink, and gave them pain relief when they needed it. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients, supported them to make decisions about their care, and had access to good information. Key services were available seven days a week.
  • Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients, families and carers.
  • The service planned care to meet the needs of local people, took account of patients’ individual needs, and made it easy for people to give feedback. People could access the service when they needed it.
  • Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. The service engaged well with patients and the community to plan and manage services and all staff were committed to improving services continually.