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Bosworth Homecare Services Good

Inspection Summary


Overall summary & rating

Good

Updated 8 August 2019

About the service

Bosworth Home care Services provides personal care to people living in their own homes in and around Swadlincote, South Derbyshire. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of the inspection 70 people were provided with the regulated activity of personal care.

People’s experience of using this service and what we found

The service was safe. People felt there was enough staff to provide safe and effective care. Where safeguarding concerns were identified, these were suitably reported to ensure people were safe from potential future harm. Medicines were managed safely to ensure people received them as prescribed. Risk assessments were completed, and staff were suitably recruited into the service. Staff were aware of how to reduce the risk of infection.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. When needed people's capacity was assessed to ensure that decisions were only made in their best interests where they lacked capacity. When this was part of people’s care package they were supported with their meals and provided with the support they needed to keep well from health care services. Staff had the opportunity to develop the skills and knowledge they needed to meet people's care and support needs.

People were cared for by staff who knew them well and understood how they wanted to be supported. Information was available in an accessible format when needed to help people understand all information about the service. People had a support plan which included information about how they wanted to receive their care; this was reviewed to reflect any changes. People knew how to raise concerns about the service and these were responded to.

People knew who the manager was and were confident that the service was managed well, Quality monitoring systems were in place and effective in driving improvements. The ratings for the service was displayed on the provider’s website to inform people about the quality of the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update: The last rating for this service was requires improvement (published 16 July 2018) and there were multiple breaches of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 8 August 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 8 August 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 8 August 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 8 August 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 8 August 2019

The service was well-led.

Details are in our well-Led findings below.