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Daneside Court Nursing Home Good

The provider of this service changed - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 29 July 2021

About the service

Daneside Court is a residential care home providing personal and nursing care to 47 people aged 65 and over at the time of the inspection. The service can support up to 64 people. The care home accommodates people in purpose-built premises over two floors.

People’s experience of using this service and what we found

The nutritional needs of people were now better recorded and dining experiences for people had improved through regular checks by the registered manager. People were satisfied with the food provided but when issues were raised; these were dealt with promptly.

Systems used to monitor the quality of care provided were more effective with actions being identified and addressed in a timely manner. Staff considered that the registered manager was supportive and approachable. People told us that they knew who the registered manager was and they had regular contact with them. Relatives told us that the service was well-run and transparent.

People told us they felt safe living at Daneside Court. For those who could not express a view, observations found people were relaxed and comfortable with the staff team at all times. The recruitment of permanent registered nurses had been achieved and there were sufficient suitably recruited and trained staff available to respond to people’s needs. Robust measured were in place to mitigate the risk of people being infected by COVID-19 and relatives commented that despite their concerns about the health of their relations during the pandemic; the service had kept them safe.

People and relatives told us that the staff team were knowledgeable about their needs and sought to prevent adverse health conditions developing further through prompt contact with other medical professionals. The design of the building assisted people to mobilise independently and signage assisted with their orientation.

Care plans were person-centred and included the health and social needs of each person. People and relatives told us that they knew how to make a complaint and any received were responded to promptly. The wishes of people reaching the end of their lives and relatives were recorded and respected.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection (and update)

The last rating for this service was requires improvement (published 14 January 2020) and there was a breach of a regulation relating to good governance and nutrition. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of this regulation.

Why we inspected

This was a planned inspection based on the previous rating.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

We reviewed the information we held about the service. No areas of concern were identified in the other key questions. We therefore did not inspect them. Ratings from previous comprehensive inspections for those key questions were used in calculating the overall rating at this inspection.

The overall rating for the service has changed from Require Improvement to Good. This is based on the findings at this inspection.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Daneside Court on our website at www.cqc.org.uk.

We will continue to monitor information we receive about the service until we return to visit as

Inspection areas

Safe

Good

Updated 29 July 2021

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 29 July 2021

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 29 July 2021

Responsive

Good

Updated 29 July 2021

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 29 July 2021

The service was well-led.

Details are in our well-led findings below.