11 March 2019
During a routine inspection
People’s experience of using this service:
People and relatives told us the service was caring and well-led.
They said they received safe and good quality care from a small and consistent team.
People told us the length and times of visits were reliable, effective and flexible.
Care was personalised to meet people's individual needs and preferences.
Medicines were managed safely and people’s health care needs supported. We have made a recommendation to the provider that they review the checking of medication competency of staff.
Staff were knowledgeable, experienced and committed to providing high quality, person centred support.
The registered manager provided people with effective leadership and was visible and approachable.
People’s views were welcomed on the running of the service.
Systems were in place to assess, monitor and improve the service. We have made a recommendation to the provider that systems to record audits were reviewed to provide more detail.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported the practise.
The service met the characteristics for a rating of 'good' in all key questions.
More information is in the full report.
Rating at last inspection:
At the last inspection on 10 and 16 August 2016 the service was rated good.
Why we inspected:
This was a planned inspection to confirm that the service remained Good.
Follow up:
We will continue to monitor the service to ensure that people receive safe, high quality care. Further inspections will be planned for future dates.