Updated 30 April 2019
The inspection:
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team:
The inspection was carried out by one inspector.
Service and service type:
The service is a domiciliary care agency providing care for people who live in their own homes.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection:
The inspection was announced. We gave the provider a few days’ notice about the inspection site visit. This was because we needed to plan with the provider to speak with people who use the service. We visited people in their own homes on 11 March 2019. We visited the office location on 2 April 2019 to see the manager and staff; and to review care records, policies and procedures
What we did:
We reviewed information we had received about the service since the last inspection in August 2016.
We asked the service to complete a Provider Information Return. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We reviewed this prior to our visit.
We asked for feedback from the local authority and commissioning teams.
We spoke with the registered manager and four staff.
We spoke with four service users and five relatives. This included two home visits to people who use the service.
We spoke with one health professional.
We reviewed parts of six people’s care records and other records and audits relating to the management of the service.
We asked the registered manager to send us further documents after the inspection. This was provided in a timely manner and this evidence was included as part of our inspection.