27 July 2022
During a routine inspection
Brookdale View accommodates up to 48 people across two floors. The ground floor provides nursing care, and the first floor provides residential care. At the time of the inspection there were 43 people living in the home.
People’s experience of using this service and what we found
We received very positive feedback about the new manager and less positive feedback about the number of management changes in the previous 12 months. Relatives told us, “It’s lovely [Staff] are lovely. It’s been difficult with the changes in manager, but the one that’s here now is right on top of it, she’s brilliant.” The area manager had been involved throughout this period and effective oversight of the service was in place. We received positive feedback about the staff and the culture of the service. People told us staff were kind and caring and treated them with dignity and respect.
Staff understood how to safeguard people and when to raise concerns. People received their medicines safely and recruitment practices were safe. Risks associated with people’s care were assessed and monitored. Staff followed infection prevention and control guidance to minimise risks related to the spread of infection.
The service was accessible and had been adapted to meet people’s needs. Relatives told us the home needed decorating. They told us, “The building’s a bit worse for wear; it needs decorating” and “I think that it needs redecorating; it’s a bit tired.” A programme of improvement had already begun prior to the inspection and the new manager was being supported to make improvements to the environment.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The provider followed governance systems which provided effective oversight and monitoring of the service. These governance systems and processes ensured the service met people’s assessed needs.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 16 April 2019).
At our last inspection we recommended that staffing levels considered people’s individual needs. At this inspection we found no concerns about how staffing numbers were calculated. At our last inspection we recommended that signage for people with dementia was improved. At this inspection we found adequate signage was in place and plans were in place to make the home more dementia friendly.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.