Brookdale View

Updated 9 September 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection, we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

The inspection was carried out by two inspectors and an Expert by Experience who made calls to relatives. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

Brookdale View is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Brookdale View is a care home with nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

At the time of our inspection there was no registered manager in post.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with 8 people who used the service and 11 relatives about their experience of the care

provided. We spoke with 12 care staff including the operations manager, the manager, the handyman, the chef and 8 care staff. We received feedback from three health and social care professionals. We reviewed a range of records. This included three people's care records and multiple medication records. We looked at two staff files in relation to recruitment and staff supervision and a variety of records relating to the management of the service, including policies and procedures were reviewed.

Updated 9 September 2022

About the service

Brookdale View accommodates up to 48 people across two floors. The ground floor provides nursing care, and the first floor provides residential care. At the time of the inspection there were 43 people living in the home.

People’s experience of using this service and what we found

We received very positive feedback about the new manager and less positive feedback about the number of management changes in the previous 12 months. Relatives told us, “It’s lovely [Staff] are lovely. It’s been difficult with the changes in manager, but the one that’s here now is right on top of it, she’s brilliant.” The area manager had been involved throughout this period and effective oversight of the service was in place. We received positive feedback about the staff and the culture of the service. People told us staff were kind and caring and treated them with dignity and respect.

Staff understood how to safeguard people and when to raise concerns. People received their medicines safely and recruitment practices were safe. Risks associated with people’s care were assessed and monitored. Staff followed infection prevention and control guidance to minimise risks related to the spread of infection.

The service was accessible and had been adapted to meet people’s needs. Relatives told us the home needed decorating. They told us, “The building’s a bit worse for wear; it needs decorating” and “I think that it needs redecorating; it’s a bit tired.” A programme of improvement had already begun prior to the inspection and the new manager was being supported to make improvements to the environment.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The provider followed governance systems which provided effective oversight and monitoring of the service. These governance systems and processes ensured the service met people’s assessed needs.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 16 April 2019).

At our last inspection we recommended that staffing levels considered people’s individual needs. At this inspection we found no concerns about how staffing numbers were calculated. At our last inspection we recommended that signage for people with dementia was improved. At this inspection we found adequate signage was in place and plans were in place to make the home more dementia friendly.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.