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Inspection Summary

Overall summary & rating


Updated 28 February 2020

About the service:

Collingwood Court is a residential care home providing accommodation and personal care for up to 63 older people. At the time of this inspection 47 people were using the service, some of whom had dementia related conditions.

People’s experience of using this service and what we found

People’s health and social care needs were thoroughly assessed. Staff delivered care which reflected people’s current needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People received support from caring staff, who knew them well. Staff protected people’s privacy and dignity and respected their wishes and choices. Independence was encouraged, and people were involved making decisions about their care.

People were safe living at Collingwood Court. There were enough staff on duty to meet people’s needs. Staff were well supported by the registered manager to provide high-quality, person-centred care to people.

People’s health, safety and well-being were protected by staff who followed appropriate risk reduction measures. Positive risk taking was encouraged to enhance people’s quality of life. Medicines were well managed.

The premises were safe, and the home was clean and comfortable. Any accidents or incidents were fully investigated and reported as required. Lessons learned were shared with staff.

Staff recruitment was safe, and training was up to date. Competency checks were carried out with staff to ensure they remained suitable for their role.

A variety of activities were organised, which were interesting and meaningful to people as well as encouraging socialisation amongst people, their relatives and the local community.

The provider had a robust quality assurance process embedded throughout the service to ensure people received high-quality care. Regular checks of the service were carried out to monitor the safety and quality. The registered manager made continuous improvements and developments to the service with support from the wider organisation.

For more details, please see the full report which is on the CQC website at

Rating at last inspection and update

The last rating for this service was good (published 20 July 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about Collingwood Court until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 28 February 2020

The service was safe.

Details are in our safe findings below.



Updated 28 February 2020

The service was effective.

Details are in our effective findings below.



Updated 28 February 2020

The service was caring.

Details are in our caring findings below.



Updated 28 February 2020

The service was responsive.

Details are in our responsive findings below.



Updated 28 February 2020

The service was well-led.

Details are in our well-led findings below.