Hawley House

On this page

• Overview
• Learning culture
• Safe systems, pathways and transitions
• Safeguarding
• Involving people to manage risks
• Safe environments
• Safe and effective staffing
• Infection prevention and control
• Medicines optimisation

This means we looked for evidence that people were protected from abuse and avoidable harm. This is the first assessment for this service. This key question has been rated good. This meant people were safe and protected from avoidable harm.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider had a proactive and positive culture of safety, based on openness and honesty. Staff listened to concerns about safety and knew how to report concerns they had. The registered manager and staff used their team meetings to discuss practice and to identify lessons which could be learnt to improve the support they offered.

The provider worked with people who had sought safe care for their family members. The provider carried out a thorough needs assessment to determine the levels of support a person required. Family members supported their loved ones to medical appointments, but the staff were willing to be involved in this and where it was not possible, on occasions for families to do it, staff supported people to their medical appointments and relayed information back to their families.

The provider worked with people and healthcare partners to understand what being safe meant to them and the best way to achieve it.

The staff understood their responsibilities in ensuring people’s safety. They told us about the different types of abuse they might see and how they would report it. Safeguarding was featured as part of staff induction, and they received training and regular supervision to discuss their knowledge and understanding of how to keep people safe. The management and staff felt there was a transparency within the organisation which meant any concerns could be discussed openly and be reported as required.

Families told us they felt their loved ones were safe. They told us they were confident in the staff’s ability to keep people safe and would share concerns if they arose.

The provider worked with people to understand and manage risks which took in both the risks associated with the person they supported and the environment the staff worked in. People were supported safely whilst staff ensured people still maintained their independence. Risk assessments were carried out regularly and staff were able to tell us about what the risks were for the people they supported. Staff reported back to the management where they saw risks changing and assessments were updated accordingly.

The provider detected and controlled potential risks in the care environment. Assessments of people’s home were carried out at an initial stage and periodically throughout the duration of the support to ensure people’s home environments were safe for staff to work in. The registered manager told us if there was a need to address emergency repairs to an environment that compromised people of staff safety, they would work with families to support them in whatever way they could.

The provider made sure there were enough qualified, skilled and experienced staff, who received effective support, supervision and development. The providers recruitment processes ensured staff were suitable for their roles. The checks in place were in line with current legislation which providers are expected to follow.Families told us the staff were effective in providing good care to their loved ones. A family member told us, ‘The staff exceed my expectations all of the time.’

The provider assessed and managed the risk of infection. They had policies and systems in place to manage the risk of infections to people and their staff. Staff told us how they are supplied with all the equipment they need to prevent cross infections and how they will carry out necessary cleaning routines to maintain good hygiene.

The provider was not responsible for administering medicines, this was undertaken by family members. However, the registered manager told us they still provided staff with training to give them knowledge about the medicines people took so they would know the impacts upon a person and possible side effects of taking them. This information was also recorded in people’s care plans so it could be shared with other agencies such as the ambulance service and hospitals should it be needed.