Hawley House

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

This means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

This is the first assessment for this service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. Assessments contained information about the care people needed and these were updated regularly. Assessments included people’s preferences, the things they needed which were important to them and their wishes around their preferred methods of communication.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this alongside their families, taking in everyone’s views particularly where people struggled with the capacity to make decisions. Staff undertook a range of training to ensure their practices were in line with legislation and current best practice.

When required the provider worked with other teams and services to support people. Many aspects of people’s care such as attending appointments were attended to by people’s families. However, on some occasions the staff supported families with this. On these occasions staff told us they worked flexibly to make sure people attended their appointments and fed back information to their families about details of the appointment.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Families prepared food for the people supported by the provider and staff supported them to eat it. The staff told us how people were provided with information and advice about diet and aspects of general health related matters.

A staff member told us how they support a person to follow exercise routines set by an occupational therapist to help a person’s mobility and general fitness.

The provider routinely monitored people’s care and treatment to continuously improve it. The provider ensured outcomes were identified and were positive and consistent with people’s wishes and needs. The provider used their staff meeting to review the health and wellbeing of people and discuss outcomes for people.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. People’s capacity was assessed, and assessments were in place that reflected their day-to-day decisions. Staff received training on how to assess people’s capacity and how to make sure people and their families remained in control of decisions about the care received.

One staff member told us they would constantly seek the consent of the person they supported and how bigger decision such as medical treatment was left to families to decide when the person themselves did not have capacity to make a decision for themselves.