- Homecare service
Hawley House
Assessment report published 10 November 2025
Contents
Ratings
Our view of the service
Date of assessment 11 September 2025. Hawley House which is run by Simply Care (Worldwide) Limited is a domiciliary service providing personal care to 3 people living in their own homes. We have undertaken a comprehensive assessment which means we have reviewed all 33 quality statements. This was the first assessment for this service which had not previously been rated. Following this assessment we have rated the service as good.
People’s care plans were well written with information about how to offer support people needed. Risk assessments highlighted areas where people needed additional support to keep them safe whilst enabling them to maintain their independence and learn new skills.
People’s families told us the care their loved ones was good. People and their families were in control of funding their care. They were happy with the care their loved ones received and knew they could look elsewhere if they needed to but told us that they were happy with what they received. One family member told us, ‘I always feel reassured that [relative] is safe with the staff. Having financial control of [relative’s] care means we could remove the provider at any time we wish. I have had to deal with so many unreliable and uncaring care agencies until we found this one’.
The staff we talked to were well established and understood the needs of the people they supported. Staff worked alongside family members to deliver the care and took on board fully what the person and their families needed and wanted. Staff felt training they received enabled them to meet the needs of people they supported. Staff felt supported by the registered manager and deputy managers and told us they could contact them for advice at any time.
The provider had policies and practices in place that kept people safe and gave staff the latest, up to date guidance on how to do their jobs.
People's experience of this service
As part of our assessment, we spoke to families of the people who were supported by the provider. They told us that they were happy with the care and how the provider was willing to go above and beyond what was required of them. A family member told us how staff were always punctual and how important to their family it was for staff to be there on time. They told us their relative kept an eye on the clock when staff were due and could guarantee they would be there on time. They also told us about the willingness of staff to work longer than their contracted hours to ensure people got the support they needed.
A family member told us their relative did not use English to communicate. They told us that the provider had sourced staff who were able to speak the same language as the person supported and how they had matched similar ages which they felt was important to their loved one.
Another family member told us how the provider had manged to secure additional funding for their loved one’s care. They told us the mangers were able to get additional funding which meant their family member could receive support from 2 staff as opposed to 1. The said, ‘I don’t know how they did it, it was like a miracle. We don’t know how this works or anything about social workers, but they do, they were amazing. The family member went on to tell us how the actions of the provider had managed to relive a great deal of pressure from them as a family and how they felt they could trust the provider and be able to take a step back from delivering care themselves.