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Chaseview Care Home Requires improvement

The provider of this service changed - see old profile

Inspection Summary

Overall summary & rating

Requires improvement

Updated 25 November 2020

About the service

Chaseview Care Home is a residential care home providing personal and nursing care to 85 people at the time of the inspection. Most people living at the service were older people some of whom had dementia. The service can support up to 120 people across four units in an adapted building.

People’s experience of using this service and what we found

Since our last inspection, improvements had been made with risk assessments for people at risk of skin complications. This included control measures, referral to professionals and monitoring the risks. People’s nutrition and hydration risks were recorded appropriately, and staff followed care plans and health professional’s advice. However, risk assessments were not completed for people that had breathing problems to minimise associated with breathing. The management team told us that these risk assessments would be completed.

Infection control procedures had been enhanced due to the risk of COVID19 and we observed the service was clean and a cleaning schedule was in place. Systems were in place to ensure visits were made safely. Personal protective equipment [PPE] was readily available and people and staff were tested regularly.

There was sufficient staff available to support people safely. Staffing levels were reviewed regularly and call bells were answered promptly.

Quality assurance processes at the service monitored the safety and wellbeing of people at the service. These processes were completed regularly and when actions were identified to improve elements of care, these were followed up on.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was requires improvement (published 24 October 2019) and was a focused inspection to follow up on the warning notice we served for staffing and requirement notice for good governance at our last comprehensive inspection on 18 March 2019.

Why we inspected

We undertook this targeted inspection to follow up on recommendations we made at the last inspection on call bell monitoring and good governance and to check if improvements had been made on skin integrity risk assessments. The overall rating for the service has not changed following this targeted inspection and remains requires improvement.

CQC have introduced targeted inspections to follow up on specific concerns. They do not look at an entire key question, only the part of the key question we are specifically concerned about. Targeted inspections do not change the rating from the previous inspection. This is because they do not assess all areas of a key question.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to coronavirus and other infection outbreaks effectively.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Chaseview Care Home on our website at

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas


Requires improvement

Updated 25 November 2020

This key question has not been rated.

Details are in our safe findings below.


Requires improvement

Updated 25 November 2020



Updated 25 November 2020


Requires improvement

Updated 25 November 2020


Requires improvement

Updated 25 November 2020

This key question has not been rated.

Details are in our well-led findings below.