We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection was carried out by two inspectors, a pharmacist and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

Chaseview Care Home is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The home did not have a registered manager but had recruited a manager, who was in their induction period. The area manager told us the new manager would register with the CQC. Registered managers are legally responsible for how the service is run and for the quality and safety of the care provided. Meanwhile, the home was managed by a interim manager and a deputy manager.

Notice of inspection

The inspection was unannounced.

What we did before the inspection

We reviewed relevant information that we had about the service. We looked at the last inspection report and any enforcement action we took. We also contacted professionals involved with the service for information. This information helps support our inspections. We used all of this information to plan our inspection.

During the inspection

We spoke with 12 people, six relatives, two unit managers, three nurses, seven care staff, the area manager, interim manager and the deputy manager. We reviewed 10 care plans, which included risk assessments, and five staff files, which included pre-employment checks. We looked at other documents such as medicine and quality assurance records.

After the inspection

We continued to seek clarification from the provider to validate evidence we found such as looking at action plans and survey results.