We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

This was a targeted inspection to check if improvements had been made following our last inspection on call bell monitoring, risk assessments and good governance.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

The inspection was carried out by one inspector, a specialist advisor and an expert by experience. An Expert by Experience (ExE) is a person who has personal experience of using or caring for someone who uses this type of care service. The ExE made telephone calls to people and their relatives the day after our inspection.

Service and service type

Chaseview Care Home is a 'care home'. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

We gave the service short notice on the day of the inspection. This was because we wanted to let the service know we were coming and also find out whether there were COVID19 cases present in the home that could place the inspection team at risk of infection.

What we did before the inspection

We reviewed the information we already held about this service. This included details of its registration, previous inspection reports and any notifications of significant incidents the provider had sent us. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We sought feedback from the local authority and professionals who work with the service. We used all of this information to plan our inspection.

During the inspection

We spoke with eleven members of staff including three unit managers, two nurses and six carers. We also spoke with the area director, area quality director, registered manager and the deputy manager. We spoke to a GP who was visiting the home.

We reviewed a range of records. This included 11 people’s care records and risk assessments. We looked at staffing rota and quality assurance records.

After the inspection

We continued to seek clarification from the provider to validate evidence found such as audits and staff dependency tools. We spoke to five people who used the service and six relatives of people who used the service by telephone.