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Goldfinch Care Agency Private Limited Good

The provider of this service changed - see old profile

Inspection Summary

Overall summary & rating


Updated 10 August 2018

This inspection took place on 25,26 and 28 June 2018 and was announced.

Goldfinch Care Agency is a small domiciliary care agency providing personal care, to adults in their own homes in the community. The service specialises in providing a 24 hour live in care staff and at the time of our inspection 19 people were using the service.

A registered manager was in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were protected from the risk of harm. Staff had been trained in safeguarding people and understood how to report any concerns of abuse. Risks to people’s safety were assessed to ensure preventative action was taken to reduce the risk of harm to people.

People were supported with their medicines in a safe way. People’s nutritional needs were met and they were supported with their health care needs when required. The service worked with other organisations to ensure that people received coordinated care and support.

People were protected by safe recruitment procedures to ensure staff were suitable to work in care services. There were enough staff to meet people's needs. Staff received training for their role and ongoing support and supervision to work effectively.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. The provider, manager and staff demonstrated their understanding of the Mental Capacity Act, 2005 (MCA) and gained people's consent before they were supported.

People were involved all aspects of their care. People’s care plans information available about people’s preferences, daily routines and diverse cultural needs. Staff had a good understanding of people's needs and preferences and worked flexibly to ensure they were met.

People and their relatives were happy with staff who provided their personal care and had developed positive trusting relationships. People were treated with dignity and respect, and their rights to privacy were upheld.

People, relatives and staff were encouraged to provide feedback about the service and this was used to drive continuous improvement. People and relatives all spoke positively about the staff team and how the service was managed. The provider had a process in place which ensured people could raise any complaints or concerns.

The registered manager and staff team were committed to following the vision and values of the service in providing good quality care. The registered manager was aware of their legal responsibilities and provided effective leadership and support to staff. Quality assurance systems were used to monitor and assess the quality of the service to drive continuous improvement. The provider worked in partnership with other agencies to meet people’s needs.

Inspection areas



Updated 10 August 2018

The service was safe.

People were protected from abuse and avoidable harm. Risks associated with people�s needs were assessed and managed safely. People were supported with their medicines safely.

Staff were recruited safely and there were enough staff to provide care and support to people. Staff were trained in safeguarding, and infection control procedures.

Accident and incidents were responded to appropriately and lessons were learnt to mitigate the risks of further incidents.



Updated 10 August 2018

The service was effective.

People�s needs were assessed and care plans developed to ensure they received the support they needed. People were supported to maintain their nutrition, health and well-being where required.

People received support from a staff team that had the necessary training, skills and knowledge. System were in place to provide staff with on-going support.

People made daily choices and decisions. Staff sought people�s consent and understood people�s rights. Capacity assessments were used to identify the level of support people needed to make decisions.



Updated 10 August 2018

The service was caring.

People were cared for by staff that were caring, friendly and kind. People were supported to make decisions about how they wanted their care and support provided. People were treated with dignity and respect, and staff ensured their privacy was maintained.

People�s views about the service were sought to review the service and drive improvements.



Updated 10 August 2018

The service was responsive.

People�s needs were assessed. The care plans were person centred and provided staff with clear guidance on how people wanted their care and support to be delivered. Staff respected people's diverse cultural needs, wishes and views.

Systems were in place to respond to any complaints. People were confident that any concerns raised would be dealt with appropriately.



Updated 10 August 2018

The service was well led.

The registered manager understood their role and responsibilities.

The registered manager provided good leadership and the staff team worked to provide high quality care.

Quality assurance system were used to continually monitor all aspects of the service.