Goldfinch Care Agency Private Limited

Updated 21 May 2026

Date of assessment:25 Mayand 1June2026.The assessment was carried out due to the length of time since we last inspected the service. The CQC refers to these types of assessments as aged rating assessments.

Goldfinch Care AgencyPrivate Limitedis a small domiciliary care agency providing personal care, to adults in their own homes in the community. The service specialises in providing a 24-hour live-in care staff.The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks relation to personal hygiene and eating. Where they do, we also consider any wider social care provided.At the time of ourassessment22people werereceivingpersonal care.

The culture of the service was positive. The registered managermaintaineda visible presence and demonstrated an open and transparent approach, actively welcoming feedback. They made themselves accessible to people and their relatives and regularly sought their views, including through routine visits to people in their own homes.

The provider responded proactively to minor shortfallsidentifiedduring the assessment and viewed these as opportunities for learning and improvement. There was a clear emphasis on teamwork and effective communication, which contributed to people receiving a positive experience of care.

People and their relatives consistently praised the service for delivering reliable, good-quality, person-centred care. Staff were described as empathetic, professional, and well trained.One person said, “The company is managed,organisedand led toa very highstandard and the staff well trained. I have absolutely no complaint,concernsor issues.I consider them to be perfect and have nothing more to add other than I would recommend them.”

People’s needs were comprehensively assessed prior to the commencement of care and were reviewed regularly to ensure positive outcomes were achieved. Care and supportdeliverywere closelymonitoredto promote and sustaina good qualityof life.

Staffdemonstrateda strong commitment to delivering kind, compassionate, and person-centred care. People’s dignity and privacy were consistently respected. Staff understood people’s individual needs and preferences and provided carein accordance withthese.

Staff spoke positively about the support they received and were complimentary about the management of the service. They reported being treated fairly, understood their roles and responsibilities, and felt encouraged to contribute feedback.

Staff received a thorough induction andappropriate training. Their competencies were assessed through spot checks and regular supervision, and safe recruitment practices were followed.

Effective systems were in place to assess and manage risks and to safeguard people from harm and abuse. Associated care plans and risk assessments wereoveralldetailed, reflective of people’s needs, and subject to regular review.

Infection prevention and control (IPC) measures were in place, and medicines were managed safely.

Updated 21 May 2026

All feedback received about the service was overwhelmingly positive. People consistently praised both the quality of care provided and the way the service was managed. They told us they would recommend the service to others. One person said, “The care company is managed, organised and led to a very high standard, and the staff are well trained.” Another told us, “This isa very niceagency. The manager is exceptional. The service is excellent, and I would recommend it without a doubt.”

Positive relationships wereevidentbetween people, theirrelativesand staff. People consistently told us staff knew them well and treated them with compassion,kindnessand respect. Staffdemonstrateda strong understanding of people’s individual needs and personal circumstances. People said they received personalised, person-centred care that supported them tomaintaina good qualityof life and promoted their physical and mental wellbeing.

People told us they felt safe and well protected. Their privacy, dignity, and independence were respected and actively promoted in all aspects of care.Theywere supported tomaintainimportant relationships and were encouraged to access the community, pursue their interests, and take part in activities that were meaningful to them.

People had choice and control over their care arrangements. They were involved in decision-making and received care from regular staff who understood their preferences and wishes.

Information was provided in formats people could understand. People were given opportunities to share their views about the service through care reviews and surveys.

People told us staff consistently woreappropriate personalprotective equipment (PPE) when delivering care. They also said staff supported them safely with their medicines and ensured they had enough to eat and drink.