Rose Lodge

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

The registered manager and staff actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this.

Staff understood the importance of treating people as individuals and tailored care and support in response to people’s wishes and expectations. They were knowledgeable about the most effective ways to communicate with people. Care plans detailed people’s communication needs and how staff could best support them. They were regularly reviewed to ensure they reflected people's current support needs and desired outcomes. Information was provided in appropriate, accurate and up-to-date formats that could be tailored to individual needs. This helped ensure staff could understand and respond to people in a way that promoted effective communication and choice.

Staff understood how to ensure people had equitable access to health and social care services.Meetings were held to ensure people and their relatives had the opportunity to express their views and be involved in decisions about their care. Staff were trained in equality, diversity and inclusion. They recognised and respected people’s cultural and faith needs. Staff promoted people’s independence, supported people to achieve good outcomes and maintained their well-being. People told us the staff actively sought out and listened to information about their experiences. A person told us, “I’m very comfortable with the staff and they listen to me.”

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.