Rose Lodge

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

Staff promoted people’s independence. They understood people had the right to have choice and control over how their care needs were met. They involved people in day-to-day discussions about their care and were knowledgeable about people’s needs and preferences. Staff supported people to maintain their independence without compromising their safety.

Staff supported people to maintain relationships that were important to them. Families, friends and advocates were welcome to visit the service whenever they wanted and were involved in decision making, where appropriate. People were able to spend time with them privately as well as in the communal areas.

People were encouraged to make choices, such as what they would like for lunch or how to spend their time. They participated in activities which were meaningful to them including, pet therapy, armchair exercises, bingo and bowls. They also enjoyed entertainers, celebrating a variety of cultural or themed events and accessing the local community. Some relatives and staff suggested there should be more activities for people living with a dementia. We raised this with the registered manager, and they confirmed they would address this immediately.

We observed people playing skittles and dominoes. People enjoyed spending time in their rooms and communal areas. Some were seen watching television. People confirmed they were involved in decisions about their care and were supported to express their views and have as much control in the delivery of their care, as possible. A person told us, “I don’t get told what to do, I choose what I want to do.”

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.