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Royal Mencap Society - Churchfields Good

The provider of this service changed - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 15 September 2017

Royal Mencap Society, Churchfields provides accommodation with care for up to 13 people. Royal Mencap Society, Churchfields also provides a personal care service within the community at the time of the inspection 19 people were receiving personal care.

At our last inspection this service was rated ‘Good’ and at this inspection we found that the service remained ‘Good’.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The registered manager monitored the quality of service people received and looked at ways the service could be continuously improved. We have made a recommendation about improving consistency across the service.

People received a safe service and were protected from the risk of harm. There were enough staff that had been safely recruited to help keep people safe and meet their needs. Medication management was good and people received their medication as prescribed.

People were cared for by experienced, supported and well trained staff. The service supported people to have as much choice and control over their lives in the least restrictive way possible. People received sufficient food and drink to meet their needs and preferences and their healthcare needs were met.

Staff knew the people they cared for well and were kind, caring and compassionate in their approach. People were encouraged and supported to remain as independent as possible. Staff ensured that people were treated with dignity and respect and their privacy was maintained at all times.

People were fully involved in the assessment and care planning process. Their care plans had been regularly reviewed to reflect their changing needs. People were encouraged and supported to participate in a range of activities to suit their individual interests. Complaints were dealt with appropriately in a timely way.

Inspection areas

Safe

Good

Updated 15 September 2017

The service remains good.

Effective

Good

Updated 15 September 2017

The service remains good.

Caring

Good

Updated 15 September 2017

The service remains good.

Responsive

Good

Updated 15 September 2017

The service remains good.

Well-led

Good

Updated 15 September 2017

The service remains good.