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Inspection Summary


Overall summary & rating

Good

Updated 21 May 2019

About the service: Riverside Care Home provides accommodation, nursing and residential care for up to 87 people who may be living with dementia, physical disability or require nursing care. The home is located in a residential area of Manchester and caters for young people over the age of 18 as well as older adults. There were 78 people using the service at the time of the inspection.

People’s experience of using this service:

Improvements to medicines management and quality audits have been made since our last inspection in March 2018. The service is now rated as good in all areas.

Staff were kind and caring and there were sufficient numbers to keep people safe and to meet their care needs.

People were supported by staff who were motivated, enjoyed their job and felt well supported through supervision and training.

Care plans were up to date and detailed exactly what care and support people wanted and needed.

Risk assessments were in place and showed what action had been taken to mitigate any risks which had been identified.

People felt safe at the home and appropriate referrals were being made to the safeguarding team when necessary.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Medicines were being administered safely and people’s health and dietary needs were met.

Activities and outings were arranged to keep people occupied.

The home was clean and tidy.

There was a complaints procedure available which enabled people to raise any concerns or complaints about the care or support they received.

The registered manager provided staff with leadership and was approachable. Audits and checks were used to drive improvements to the service people received.

People’s feedback was used to make changes to the service, for example, the development of a private family room.

Rating at last inspection: Requires improvement (report published 7 June 2018). The overall rating has improved to good following this inspection

Why we inspected: This was a planned inspection based on the rating at the last inspection.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 21 May 2019

The service was safe.

Details are in our Safe findings below.

Effective

Good

Updated 21 May 2019

The service was effective.

Details are in our Effective findings below.

Caring

Good

Updated 21 May 2019

The service was caring.

Details are in our Caring findings below.

Responsive

Good

Updated 21 May 2019

The service was responsive.

Details are in our Responsive findings below.

Well-led

Good

Updated 21 May 2019

The service was well-led

Details are in our Well-Led findings below.