We carried out a review of the data available to us about Market Cross Surgery on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Market Cross Surgery, you can give feedback on this service.
This practice is rated as Good overall.
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? - Good
As part of our inspection process, we also look at the quality of care for specific population groups. The population groups are rated as:
Older People – Good
People with long-term conditions – Good
Families, children and young people – Good
Working age people (including those recently retired and students – Good
People whose circumstances may make them vulnerable – Good
People experiencing poor mental health (including people with dementia) - Good
We carried out an announced comprehensive inspection at Market Cross Surgery on 6 February 2018. This inspection was carried out as part of our inspection programme.
At this inspection we found:
The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
Staff involved and treated patients with compassion, kindness, dignity and respect.
The practice had high levels of patient satisfaction in all areas.
The appointment system was easy to use and patients told us if needed they were able to get same day appointments.
Patients who commented on their care described the service as excellent and said they never felt rushed during consultations and treatments were explained to them.
There was a focus on continuous learning and improvement at all levels of the organisation.
There was a system in place to manage and learn from complaints.
The practice had arrangements for dispensing medicines at the practice which kept patients safe. The practice dispensed to approximately 95% of its patients.
The areas where the provider should make improvements are:
Ensure all staff files have the appropriate recruitment documents as per the practice policy.
Review clinical meetings to ensure that those not present are informed of discussions held.
Chief Inspector of General Practice